• Your Life, My Design has a "High Quality - You Will Love it Promise" and we want you to know that we care about you, your order and your happiness! If there is a problem with your order (damaged, smudges, incorrect text that we added) we will make it right for you! If you are unhappy with your print please contact our Customer Service department with your concerns at: email@example.com within 10 days** of receiving your personalized print | canvas.
** After 10 days, the High Quality - You Will Love it Promise is not applicable and orders cannot be returned or refunded. If there is an issue with your product, please contact me, human to human, and we can figure out a great solution.
• Personalized products will have a proof provided so that we can adjust for any changes before it goes to production. I strive to create the best experience for our customers, so please make sure you double check and triple check your submissions for any errors with imagery, missing or incorrect information, capitalization mistakes, typos etc. Your Life My Design will not be responsible for reprinting/refunding orders due to customer error (typos or mistakes on text created by customer).
• For personalized products, I gladly accept cancellations.
Request a cancellation within: 1 hour of purchase
• If your print/canvas/standout/product has been damaged during transit, you will need to take a photo of the damaged product and/or damaged packaging and email photos to firstname.lastname@example.org. From there we will get in touch and correct this for you right away.
• Upon contacting us, further details on replacement procedures will be provided. Please take a picture of the packing material, as it is usually required by UPS/FedEx to inspect to determine if the package was damaged by them during transport.