Frequently Asked Questions

Instant-Download Canva Templates & Custom Handcrafted Keepsakes

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(1) A PRINT is a photographic print, it needs a frame.

(2) PRINT MOUNTED ON FOAM BOARD  is a photographic print mounted onto foam, very light. Perfect for parties.

(3) The STANDOUT PRINT is a photographic print mounted onto a lightweight standout/board with a nice finished border that comes in black or white. Also known as a mounted print | .75 inch or 1.5 inch - edge thickness)

(4) CANVAS is a canvas gallery wrap. | Image wraps around edges | 1.25 inch edge thickness

(5) FRAMED PRINT is a photographic printed placed inside of a frame, with standard picture frame grade glass or acrylic, saw tooth and/or wire hangers (depending on size). 

⭐️ PRINT FRAME COLORS : White, Black, Natural Oak, Natural Wood, Gold, Espresso

(6) - FRAMED CANVAS is a archival-grade canvas with a wood floater frame.

⭐️ CANVAS FRAME COLORS: White, Black, Silver, Gold, Natural Oak, Walnut

This is what sets my designs apart!

(1) Photos are NOT RANDOMLY PLACED. I place every single picture, one by one, and make sure that the important parts of your photos and especially your heads- are not cut off.
(2) All of your photos are EDITED by a professional photographer/editor. It is why my collages stand out and are vibrant with color and life. The editing process includes...
- correct underexposed pictures & perform minor color adjustments
- crop black & white sides off of pictures that were screenshot
- I cannot correct a blurry, out of focus image. I can try to make them look their best, but an out of focus image will remain out of focus.

• These edits make a big difference in the overall appearance of the final image

• BONUS: You will receive a link with your edited folder of photos

Photos

• There is a button on the product page to upload your photos.

• You can also send me a shareable link for your photos or copy and paste the shareable link in the customization portion of the product page.

• My most beautiful HEART designs are made from no fewer than 30 images. 50 is a good starting point. For the larger canvas sizes, you can even do more.  Often times I find the most pressing problem my clients have is editing down the number of images they send me!  I use each and every image I’m sent once, and ensure there are no repeats.

HEART COLLAGE RECOMMENDATIONS: 

8X10 Size: 40-45 Pictures

11X14 Size: 45–65 Pictures

16X20 & 20x24 Sizes: 65-85 Pictures

24x30 Size: 85-105 Pictures

30x40 Size: 105-125 Pictures

30x40 Size & Larger: 105-150

• more or less is okay too, but these are good estimates

• SINGLE NUMBER COLLAGES (1,2,3 etc) look best with:

- 30-50 (larger looking individual pics)

- 50-80 photos (smaller looking individual pics)

• MILESTONE/DOUBLE DIGIT NUMBER COLLAGES: (10,20,30 etc) look best with:

- 50 to 80 (larger looking individual pics) or

100-125 photos. (for smaller looking individual pics)

• more or less is okay too, but these are good estimates

• I don't recommend more than 150 photos as they tend to look much smaller at this quantity.

** Please note: THE MORE PHOTOS YOU HAVE, THE SMALLER EACH INDIVIDUAL PHOTO WILL BECOME.

No.  They just need to be photos!  I’ve created pieces of art using images from Facebook and Instagram, as well as regular photos, and scans of very old photos indeed. 

I digitally correct and enhance each image so it looks its very best. If the photo isn't of a reasonable starting quality to begin with (think blurry, thumbs over the lens, overexposed/underexposed) I’m very limited as to how much improvement I can make and I will reach out to you to discuss.

From time to time customers have requested to have each and every one of their photos positioned according to their exact specification; from experience I have found that the best designs are produced when I customize the design, taking into account the overall aesthetic, to ensure the final work is pleasing to the eye. Because of this, I cannot place photos in chronological order. Thank you for understanding.

Photos must be submitted in jpg, png, pdf form. Please scan your photos in order to submit electronically. (email or upload options)

Proof + Production Time

Just as it takes a lot of time to search for the perfect gift, and it takes time to review each image you provide, arrange them in the perfect way, and have your final canvas or print produced to your specification.  I pride myself on creating designs to be treasured, and I care about producing work that is superb, not just so, so.   

• Once I receive your images, I will provide you with an image proof within 3-7 days, but can be faster if you discuss with me first. 

All in all, I recommend you allow 10-14 days, at the very most, for your canvas/print to arrive, though rush proofs and priority shipping are available at additional cost. 

After proof approval, your order will go to print. Production time is the amount of time it takes to print before shipping out.

• USA- Once you approve the proof image, canvases and prints will ship within 4 business days.

• International- Once you approve the proof image, canvases and prints will ship approximately 10 business days.

All pieces must be paid for in full at the point that orders are placed.  If you’ve reviewed my portfolio and like my style of work, you can be assured you’ll be pleased with your final image.  

I am committed to working with you to address any elements of the proof design that you’re not happy with during the design process to ensure your final piece meets your expectations. 

You WILL receive a proof for approval before going to print.

Delivery

• USA- Your order will ship in 2-4 business days AFTER proof approval via UPS Ground.
• International- Your order will ship 7-10 days AFTER proof approval
• DIGITAL FILE can be purchased for countries I cannot ship to.

• All canvases and prints are delivered wrapped in plastic, and packaged in strengthened cardboard casings.  No invoices or payment information are enclosed inside the packaging.  

• FedEx & UPS is used for most USA orders.

• FedEx & TNT is used for most International orders.

Placing Order

Steps for ordering are:

1. While on product page, you are able to upload photos + choose customizations.

2. Click "Add to Cart"

3. Check out/purchase product

4. You will receive confirmation I have received photos and will get started on your project.

🚚 USA Timeline:
Proof 3-7 days*
Printing 2-3 business days
Shipping 4-5 business days *

* Rush proof and rush shipping available

🚚 International Timeline:
Proof 3-7 days*
Printing 7-10 business days
Shipping 4-5 business days

* Rush proof is available, but rush shipping is not available on international orders.

Policies

It is extremely important that photos are submitted in a timely manner to ensure that your artwork can be composed within the anticipated delivery window. We will make every reasonable effort to contact our customers regarding orders where we have not received the photos required for composition.

If photos are not received within 90 days following the sale transaction, the customer will forfeit all rights to a refund for the artwork. We will continue to honor the contractual commitment to develop the artwork through 180 days following the sale transaction.

After 180 days, all rights to the composition (regardless of format type) will be forfeited.

• Your Life, My Design has a "High Quality - You Will Love it Promise" and we want you to know that we care about you, your order and your happiness! If there is a problem with your  order (damaged, smudges, incorrect text that we added) we will make it right for you! If you are unhappy with your print please contact our Customer Service department with your concerns at: info@yourlifemydesign.com within 10 days** of receiving your personalized print | canvas.

** After 10 days, the High Quality - You Will Love it Promise is not applicable and orders cannot be returned or refunded. If there is an issue with your product, please contact me, human to human, and we can figure out a great solution. 

 • Personalized products will have a proof provided so that we can adjust for any changes before it goes to production. I strive to create the best experience for our customers, so please make sure you double check and triple check your submissions for any errors with imagery, missing or incorrect information, capitalization mistakes, typos etc. Your Life My Design will not be responsible for reprinting/refunding orders due to customer error (typos or mistakes on text created by customer).

• For personalized products, I gladly accept cancellations: 

Request a cancellation within: 1 hour of purchase

• If your print/canvas/standout/product has been damaged during transit, you will need to take a photo of the damaged product and/or damaged packaging and email photos, within 10 days, to info@yourlifemydesign.com. From there we will get in touch and correct this for you right away.

• Upon contacting us, further details on replacement procedures will be provided. Please take a picture of the packing material, as it is usually required by UPS/FedEx to inspect to determine if the package was damaged by them during transport. 

You can cancel your custom order order within 1 hour of cancelling.

DIY template orders are processed immediately and we are not able to cancel or refund.

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

*I will always try and use local printers in your home country to avoid paying import duties. Although this is not always possible.